FIRST
VISIT?

No medical card is required. All you need is a valid government-issued ID proving you’re 21 or older. We accept driver’s licenses, passports, and state IDs, including out-of-state and international IDs.

We offer a 48-hour return window starting from the purchase date for defective items, such as vapes that don’t function straight out of the package (this does not include user-related issues). An original receipt is required, and in some cases, the original packaging may also be needed for returns or exchanges.

We’re open every day, 7:00am – 11:30pm. Any updates or changes due to holidays or weather will be posted on our Instagram page, @jointventureny.

In-store payments

We accept cash and debit cards. All handling fees will be clearly shown on the digital receipt sent to you via text message.

• Debit card fee: $3.50
• On-site ATM available. ATM fee: $2.50

Online payments

Online payments are handled through Dutchie, which powers our menu and checkout, for both delivery and pick-up orders.

If you’d prefer to place a pick-up order and pay with cash or debit at the store, simply place your order through our website and pay upon arrival.

• Browse and select the products you’d like, then add them to your cart.
• We strongly recommend researching new products in advance, especially for delivery orders — returns apply only to defective items, not incorrect selections.
• Open your cart, choose pick-up or delivery, and click “Proceed to Checkout”.
• Enter the required payment and (if applicable) delivery information.
• Select your preferred time window — pick-up in 1-hour windows, delivery in 2-hour windows.

Pick-up details

• No minimum order required.
• You’ll receive a text notification when your order is ready.
• Orders are packed starting 15 minutes before the selected window and held for up to 24 hours.
• You will not be charged for orders that are not picked up.

Delivery details

• Minimum order: $75 (before tax).
• Delivery areas: most areas in Suffolk County.
• You’ll get a confirmation text, a payment/rating message 30–60 minutes before departure, and live tracking via OnFleet when the driver is en route.
• Please keep your phone available — the driver may call if there is no response at the door.
• A valid ID must be presented on delivery, must match the name on the order, and the recipient must be 21 or older.
• Orders cannot be left unattended, in mailboxes, or at doorsteps, in compliance with NYS regulations.

Our website is directly connected to our live inventory and updated daily, allowing you to see exactly what’s available before you visit. Items with fewer than five units remaining are automatically removed from the menu—but don’t worry, we receive new shipments every day.