Premium

No medical card is required. All you need is a valid government-issued ID proving you’re 21 or older. We accept driver’s licenses, passports, and state IDs, including out-of-state and international IDs.

We offer a 48-hour return window starting from the purchase date for defective items, such as vapes that don’t function straight out of the package (this does not include user-related issues). An original receipt is required, and in some cases, the original packaging may also be needed for returns or exchanges.

We’re open daily from 9:00 AM. Closing hours vary by day
Sunday–Thursday: 11:00 PM, Friday–Saturday: 1:00 AM.
Any updates or changes due to holidays or weather will be posted on our Instagram page @JointventureNY.

In-store payments:
We accept cash and debit cards. All handling fees will be clearly shown on the digital receipt sent to you via text message.

• Debit card fee: $3.50

• We also have one on-site ATMs available for your convenience

• ATM fee: $3.50

Online payments:
Currently, we accept online payments only through linked bank accounts using Carrot on our website for both delivery and pick-up orders. Additional details about this third-party payment processor can be found on their website.

If you’d prefer to place a pick-up order and pay with cash or debit at the store, simply place your order through our website and pay upon arrival.

1. Visit our website

2. Browse and select the products you’d like to purchase, then add them to your cart

   • We strongly recommend researching new products in advance, especially for delivery orders, as returns apply only to defective items—not incorrect selections

   • Many of our brands provide additional product details on their own websites

3. Open your shopping cart once you’re done selecting items

4. Choose whether your order is for pick-up or delivery

5. Click “Proceed to Checkout”

6. Enter the required payment and (if applicable) delivery information

7. Select your preferred time window

   • Pick-up: 1-hour windows

   • Delivery: 2-hour windows

8. Place your order

Pick-up details:

• No minimum order required

• You’ll receive a text notification when your order is ready

• Orders are packed starting 15 minutes before the selected window and held for up to 24 hours

• You will not be charged for orders that are not picked up

Delivery details:

• Minimum order: $125 (before tax)

• Delivery areas: Nassau & Suffolk counties (excluding the Hamptons and Fire Island)

Delivery notifications:

• Order received: confirmation text

• 30–60 minutes before departure: payment processing and experience rating request

• When the driver is en route: live notification via OnFleet

Please keep your phone available, as the driver may call if there is no response at the door.

Delivery requirements:

• A valid ID must be presented upon delivery

• The ID must match the name on the order

• The recipient must be 21 or older

• Orders cannot be left unattended, in mailboxes, or at doorsteps in compliance with NYS regulations

Our website is directly connected to our live inventory and updated daily, allowing you to see exactly what’s available before you visit. Items with fewer than five units remaining are automatically removed from the menu—but don’t worry, we receive new shipments every day.